Cadbury World is a unique and world leading facility providing an experience of chocolate enjoyment. Based in Bournville it is adjacent to the centre of excellence for the development and production of chocolate in the UK.

This high profile facility attracts visitors from all over the world throughout the year. Visitors range from young families to grandparents and the range of customer facilities needs to respond to a  very broad demographic.

Front of house facilities are particularly important and these include toilet and baby change facilities.

Austin was selected to assist Cadbury World in the upgrade and enhancement of their existing customer facilities.

Cadbury World is so well renowned that it has very few days when it is closed to the public. This created a real challenge to the refurbishment of this key function within the facility.

The Austin delivery strategy incorporated the provision of high quality temporary toilet accommodation to ensure the smooth operation of Cadbury World whilst providing the opportunity to  isolate the existing toilets for construction.

Construction activities were closely managed to minimise disruption and segregate construction activities to the 4,000 visitors daily. The project was undertaken in normal working hours during the client’s busiest period, coming up to Christmas.

The design maximised the opportunity within the existing toilet footprint and constraints of the building. This required utilising existing infrastructure and services, in particular the drainage  connections.

Both male and female toilets are spacious to accommodate high volume turn around and equipped with wash troughs to improve flow and enhance cleaning protocols. Wider than normal cubicles have been designed to allow space for parents and children. Ambulant access cubicles are also provided.

Centrally located for ease of use, an access toilet is provided fully equipped with statutory support rails and other equipment.

Two purpose designed baby changing and baby feed rooms with soft  furnishings create a comfortable environment for mothers and children.

To meet the requirement for visitors with Profound  and Multiple Learning Difficulties (PMLD) a changing places room was incorporated and registered.

This specifically designed room includes a height adjustable changing bench, toilet, basin and hoist. This facility can make all the difference to someone with PMLD and improve the whole experience and enjoyment of visiting Cadbury World.

Austin provided complete multidiscipline design and construction services to provide a turnkey project delivery.

The completed design provides an extensive range of facilities to enhance the visitor experience yet with a high performance and robust specification.

The whole facility was delivered successfully within very stringent time and cost constraints.

“Thank you to everyone at Austin involved on the Cadbury World project for all your efforts and professionalism, well done” – Gerrard Baldwin, General Manager Cadbury World

“Austin  performed beyond my expectations and managed it well – I would not hesitate to recommend Austin to others” – Tim Gimbert, Cadbury World Operations Manager

“I wouldn’t hesitate using or  recommending Austin Group and their personnel as even after 12 months the service has been outstanding” – Tim Gimbert, Cadbury World Operations Manager

National Category Facility Award  Winner (Platinum) 2014